FAQs
1. How do I book?
Once your selected dates are confirmed, we will send you a booking form for completion and return. A 25% deposit secures your dates, with the balance due four weeks before arrival. You can pay by Paypal or Bank Transfer.
2. How can I contact you?
Email: luxuryportrush.holidayhome@hotmail.com
Phone: 0044(0)7554886019
3. Are towels and bed-linen provided?
Yes. All bed linen; bath and hand towels and tea towels are provided.
4. Are there laundry facilities?
Yes. There is a washing machine and tumble dryer; pegs and an outside folding washing line; and an iron and ironing board.
5. Are the properties child friendly?
Yes. We provide a stair-gate; kids dishes and cutlery; high-chair; cot and cot bedding. For your own peace of mind we recommend you place decorative items out of children's reach.
6. Are the properties dog-friendly?
Yes. There are bowls, towels, toys, poop bags, shampoo and leads provided for your use. Please keep your dog(s) on the ground floor using the pet gate provided. Please clean up after your dog, in the enclosed rear garden area or nearby green.
7. Is smoking permitted?
The properties are strictly no-smoking either inside or in the rear patio area. Please use the front of the house or the nearby green area.
8. Is there Wi-fi access?
The properties have free wi-fi access.
9 .What are the kitchen facilities?
The kitchens are fully equipped with everything you need for a self-catering break. There is ample cookware and dinnerware.
10. Are the properties suitable for parties for events?
Birthday parties and family gatherings are fine. However due to the residential nature of the neighbourhood parties with loud music and excessive noise are not permitted. Please treat the properties as you would your own home.
11. Is there a BBQ/Garden Furniture?
Yes. Large kettle style BBQs and garden furniture are provided at all properties between Easter and Hallowe'en. Bring your own charcoal.
12. How far are the properties from the town centre and beach?
Its a 20 minute walk to the town centre or West Strand Beach. Or a few minutes in a car or taxi.
13. Are there supermarkets nearby?
There is a Lidl and Eurospar on the Coleraine Road, less than a mile away.
14. Are there restaurants nearby?
There are a host of dining options at the Ramore Complex at the harbour, in the town centre and on the coast road towards Portstewart.
15. Where can I park?
Please park in the driveway or in the large resident's car parks in the corners of the square.
16. Is a damage deposit payable?
There is a £100 fully refundable damage deposit, upon final satisfactory inspection of the property.
17. Can I charge my electric vehicle?
Yes there is an electric vehicle charging point at each property. Scan the QR code on top of the charging unit.
